Question 1

What is the reservation policy?

Accepted Answer

Please  reserve your spot on your website!

We understand that life can be unpredictable, which is why we offer drop-in classes for your convenience! Simply come when you can and pay by the day.

To ensure a safe and enjoyable experience for all, we limit each class to 12-14 students (depending on the classroom size) to prevent overcrowding. If you would like to reserve an extra spot for a sibling, please send us an email before class time. Please note that a sibling's first visit is a free trial, but if they attend again, there will be a drop-in fee.

Question 2

Who is watching my child during class?

Accepted Answer

Parents and caregivers need to supervise their children at all times.

Mixed aged classes can be challenging! We need to make sure we are all aware and considerate of every student in class, to ensure we all have to most fun possible!

Please note we have a "three strikes" policy--if a child forcefully engages in unsafe behavior (ie hitting, biting, etc) three times, they will no longer be able to attend class.

We ask that if your child is sick (runny nose, coughing, sneezing, runny eyes, rash, anything contagious, etc.) that you please keep your child at home and take a makeup class.

Thank you!

Question 3

What is the policy for visiting siblings and grownups?

Accepted Answer

Visiting Sibling Policy: Siblings visiting class on a temporary basis (such as a day off from school, etc.) may "visit" class once for free and then pay-per-class, but please call or email to avoid overcrowding.

Visiting Grownups Policy: We LOVE to have grownups visit class--grandmas, grandpas, aunts, uncles, friends, etc! Whenever possible, we invite visitors into the classroom with us! However, in sold out classes, we really have limited space. We ask to limit at one (1) adult per child inside the classroom, and have visiting adults please watch from outside the classroom! Seating will be provided when possible. 
 (You can even alternate adults in the classroom during the class, and "switch off," haha! Go team!)

Thank you for your understanding!

Question 4

What is the Covid policy?

Accepted Answer

We no longer require indoor masking but we do ask that if you, your caregiver, or your child have any symptoms of Covid 19 such as coughing, fever, etc that you stay home and take a makeup class.

Question 5

Is there a free trial period?

Accepted Answer

You are eligible for a free trial if you have never taken a Moosiki Kids class before.

If you have taken a Moosiki Kids class when your child was younger, or taken a class through kidpass, you are not eligible for a free trial. Trials must let us know if they will not be attending, or we count the trial as attended.

Question 6

Is there a sibling discount?

Accepted Answer

When signing up 2 children at once for the Full Session, you will receive 20% off for the second child! This applies to Full Session sign-ups only.

Question 7

Why type of payment is accepted?

Accepted Answer

We accept cash, checks, credit cards, or PayPal for our indoor classes.

Question 8

What is the refund policy?

Accepted Answer

Students signed up for a full session can be issued a refund for unused lessons within the first week of the session. Students signed up for less than a full session can take makeup classes, but they are not eligible for refunds.

Registrations are not transferable to other students.

Question 9

What happens if I miss a class?

Accepted Answer

At Moosiki Kids, we understand that life happens and sometimes families may need to miss a class. We want to make sure everyone has a fair chance to make up any missed classes, which is why we allow up to 3 makeups per session. Please keep in mind that if you miss 4 or more classes, that 4th (or more) class will be forfeited.

To make scheduling easier, families may switch class times up to 3 times per session. However, any switch beyond that will count as one of the allotted makeups. Please let us know ahead of time if you will be missing a class, as it will be counted as attended otherwise.

We try our best to accommodate makeups whenever possible, but please be aware Moosiki kids is not responsible for missed classes. Makeups do not carry over to following sessions. To ensure you can take advantage of your makeups, please schedule them as soon as possible.